Service Agreement

Our staff is dedicated to providing you and your pets the highest quality care in a safe and stress-free environment. To help us serve you better, please ask any questions about our services or other policies. By signing below, you acknowledge you have read and understand our policies and agree to abide by them. You further acknowledge pricing is subject to change.

Operating Hours: Our operating hours are by appointment only. Due to the nature of mobile grooming, an arrival window will be provided, but may change due to delays caused by weather, traffic and/or earlier appointments. We will follow Gwinnett County Schools inclement weather closings. All pets must be provided in an approved manner to ensure the safety of your pet and our staff. Pet owner agrees to be at home during the arrival window.

Cancellations and Missed Appointments: You may cancel your grooming reservation by phone, text or email. We require at least 24 hours notice of cancellation. Any cancellation made without 24 hours notice is subject to an additional charge equalling 50% of the cost of the scheduled grooming service. If we arrive but the pet owner is not home or the pet is otherwise not available within 15 minutes of our arrival, the appointment will be treated as a no show and you will be subject to a charge equalling 100% of the cost of the scheduled grooming service.

Parking: We require a flat place to park with a 20' space and a 10' height clearance in a driveway or on the street. Please make sure parking is available prior to arrival.

Payment Policies: All payment is due at the time services are rendered and must be collected prior to your pet being discharged. Payment can be made by exact change or major credit cards; our groomer does not carry change for cash payments.

Medical Information: Our first priority is your pet. You are required to inform us of all medical problems your pet has before utilizing our grooming services. A new environment can sometimes be stressful, especially for new clients and senior pets, and can aggravate or expose a hidden medical problem. We will do our best to contact you first, but in the event of an emergency we will seek immediate medical attention to ensure your pet’s safety. All pets must be free from transmittable illnesses (i.e. upper respiratory, ringworm, etc.) to utilize our services. If your pet displays symptoms of any illness we may refuse any service until your pet is declared healthy by a veterinarian. Any medication administration requires pre-approval by us prior to your pet’s appointment.

Fleas & Ticks: We require that you keep your pet on flea and tick preventative as recommended by your veterinarian. If your pet is found to have fleas, ticks or parasites they will be treated with a flea shampoo for an additional $20.00 charge. Flea shampoo may only provide temporary relief and is not a replacement for treatment from your pet’s veterinarian. If multiple animals are brought in to receive our services we will automatically treat all your animals. Additional charges may apply if we need to quarantine and/or perform additional cleaning of our facilities and equipment, or your pet’s carrier and its contents.

Refusal of Service: We reserve the right to refuse any service at any time. If we are unable to handle your pet safely or your pet becomes too stressed we may refuse, stop or cancel service at any time. A fee may still be required for any services or partial services performed.

Grooming: We utilize experienced groomers who are trained to recognize symptoms of stress and reserve the right to stop the grooming process prior to completion to ensure the safety of your pet or our staff. Keeping your pet safe and comfortable is our first priority. While we always use extreme caution while grooming your pet, our equipment is sharp and your pet may shift or move unexpectedly causing a possible accident. If an accident does occur, you will be notified as soon as possible. Matting of the hair on your pet may increase the likelihood of stress during the grooming process and may increase the time needed to safely groom your pet. Additional fees may apply for mat removal.

Veterinary Information: We require our clients to provide us with up to date veterinary information to utilize our grooming services and you must provide us proof of current Rabies vaccination for each pet. It is your duty to continue to disclose any and all medical and health conditions of your pet. You authorize any present and past veterinarians to share medical information about your pet(s) with RedDoor Grooming LLC, including but not limited to vaccine records and current medical conditions. In limited circumstances, we may accept a letter of medical exemption on your veterinarian’s letterhead. Any pet that is not fully vaccinated may not be eligible for all services. In the event of an emergency, we will attempt to take your pet to your authorized veterinarian, but we retain the privilege to use a veterinarian of our choice if circumstances require. Any and all veterinary costs will be at your expense.

Promotional Use: We utilize photographs and video of your pet for our files, internet websites and advertising. All photographs and videos we take of your pet are the property of RedDoor Grooming LLC. If you wish to opt out of photographs or videos of your pet being used for promotional purposes, please email us at bark@reddoorgrooming.com.

Acknowledgement

By signing below, I certify that I agree to adhere to all of RedDoor Grooming LLC’s policies and procedures. I agree to hold RedDoor Grooming LLC harmless from damage, loss or claims arising from negligence and any condition of my pet(s) whether known or unknown. These damages, loss or claims shall include, but are not limited to, death and injury. Pre-existing conditions shall include, but are not limited to, illness, previous injury, skin and coat conditions, medical conditions, advanced age and nervousness. I authorize RedDoor Grooming LLC to act as my agent in the event emergency veterinary services, care-taking and/or transportation is necessary and I agree to pay all costs. I have read and accept this policy for any present and all future services.